PRIVACY POLICY

 

Knitlish & Sew is a company based in Finland, and therefore we comply with the Finnish law. 

In this policy, 'we', 'us', and 'our' refers to Knitlish & Sew.

This privacy policy describes how we collect, store, use, disclose, and manage your information. In short, we are committed to ensuring that your information is kept safe.  We only collect relevant customer information to receive and process your purchases of our products and services, to send you our newsletter, and to send you any other content that you opt in for on our website. To help us collect, store, use and manage your information we use selected third party providers listed further down in this policy. We will never sell, trade, lease, or otherwise disclose your information to third parties for marketing purposes. We may, however, disclose your information to third parties if we are required by the law to do so.

 

What we collect

We may collect the following information:

- your name

- your contact information (address, email address, phone number)

- information on your use of our website, for example, the pages you view and the resources you access on our website

- information you voluntarily give us, for example, when subscribing to our newsletter, commenting on blog posts, and in connection to surveys, contests, or promotions.

 

Why we collect you information

We use your information to understand your needs and provide you with better products and services. We also use your information for the following:

- for internal record keeping

- to receive, process, and send out your orders

- to send you marketing emails about new products and services, new blog posts, special offers, and other type of information we think you may find useful or interesting

- to develop our products, services and content.

 

In any of our content that we share, we may share links to other websites. We cannot control any of those other websites, and therefore, we are not responsible for how they collect, store, use, disclose, or manage any of the information you provide when visiting those websites. This applies to also the third party providers we use. Below, you will find links to the privacy policies of the third party providers we use.

 

Where we store your information

We store your information on our database and with the following third parties:

Squarespace. Our website, www.knitlishandsew.com, is a Squarespace website. See Squarespace privacy policy.

Gmail. We use Google for our company email. If you contact us via the Contact form on our website or send a direct email from your email account, your email address and the content of your email will be stored on Gmail's servers. Gmail is a Google product. See Google's privacy policy.

Mailchimp is our marketing automation provider, through which we send out our marketing emails. When you subscribe to our newsletter, we store your name and email address on Mailchimp. In our marketing emails, we may ask you to give us more information about yourself via clicking links. For example, we may ask you to specify whether you are more interested in knitting or sewing related content. If you choose to click on those links to provide us with further information, that information is stored together with you name and your email address on Mailchimp, so that we can send you only information that you are interested in receiving. See Mailchimp's privacy policy.

Google. Some of the forms on our website may be Squarespace's own forms, in which case for the user information from these forms to transfer to Mailchimp, it is first stored in our Google account. See Google's privacy policy.

 

We will never store your debit or credit card information. Your card information passes through secure online payment systems, and we have no access to your card information.

We are committed to ensuring that your information is safe, and we work with respected third party providers, but be aware that the Internet is never 100% safe, and therefore, we cannot 100% guarantee the security of the information that you send us electronically. Therefore, all the information that you choose to send via the Internet is done at your own risk.

 

Controlling your personal information

If you believe that any of your information we store is incorrect or incomplete, let us know as soon as possible via email or sending a message through the Contact form on our website. We will promptly correct any incorrect or incomplete information.

If you no longer want us to store and use your information, the easiest way to have your information removed, is to unsubscribe from our newsletter by clicking the ‘Unsubscribe’ link provided at the bottom of every newsletter.

 

Contact

Any questions, comments, or requests regarding this privacy policy should be send via email, to johanna@knitlishandsew.com, or via the Contact form on our website.

 

This privacy policy will be updated from time to time. Please, check this page regularly for updates.

This policy was last updated on February 26, 2019.